Privacy Policy

Who we are

Havzero is a chat automation platform for businesses in Bangladesh, operated as a sole proprietorship registered with Dhaka South City Corporation (DSCC). We provide a shared inbox and AI-assisted auto-reply service that businesses connect to their own WhatsApp, Facebook Messenger, Instagram, and Telegram accounts.

Who this policy covers

Two kinds of people interact with Havzero: (1) business customers who sign up for a Havzero account to manage their messaging, and (2) end customers who message a business that uses Havzero. This policy covers both.

What we collect

• Account information from business customers: name, phone number, email, business details.
• Channel credentials business customers connect: WhatsApp/Messenger/Instagram/Telegram tokens and identifiers, used only to send and receive messages on their behalf.
• Messages and media: text messages, images, and files exchanged between a business and its end customers, sent through the connected channels.
• Usage data: how the Havzero dashboard is used, for reliability and support purposes.

How we use it

• To deliver the core service: routing messages into a shared inbox and sending replies (automated or written by the business's team) back to end customers.
• To generate AI-assisted replies on behalf of the business, using third-party AI providers (see below). AI replies are scoped to the business's own use case (bookings, orders, support, FAQs) — Havzero does not use customer conversations to build a general-purpose chatbot.
• To send account and service notifications to business customers.
• To maintain and improve the reliability of the platform.

Third parties we share data with

• Meta Platforms, Inc. — WhatsApp, Messenger, and Instagram messages pass through Meta's official messaging APIs to reach end customers; this is required for the channels to function.
• AI model providers — message content may be sent to a third-party AI provider to generate a reply suggestion or automated response, only for businesses that enable AI replies.
• Supabase — our database and file storage provider, hosting data in the Mumbai (South Asia) region.
• We do not sell any customer data, to anyone, for any purpose.

Data retention

We retain messages and account data for as long as a business's account is active, so the shared inbox and conversation history remain usable. A business can request deletion of its account and associated data at any time (see Contact below).

Security

We take reasonable technical measures to protect stored data, including access controls on our database and channel credentials. No online service can guarantee absolute security, but we work to keep data access limited to what the platform needs to operate.

Children's data

Havzero is a business tool and is not directed at children. We do not knowingly collect data from children beyond what an end customer messages a business through the connected channels.

Your rights

Business customers can access, correct, or request deletion of their account data by contacting us. End customers messaging a Havzero-powered business should first contact that business directly, since the business — not Havzero — owns the customer relationship and its channel account.

Changes to this policy

We may update this policy as the service evolves. Material changes will be reflected on this page with an updated effective date.

Contact

Questions about this policy can be sent to contact@havzero.com.